Energy companies overcharge their customers by £650m annually through bill errors alone

Energy companies overcharge more than a quarter of their customers through mistakes on their bills, racking in huge profits in the process, a new research report released on behalf of the Keep Me Posted group has revealed.

According to this survey, which involved 2,000 people around the country and was carried out by the consultancy firm Consumer Intelligence, almost a third of those polled, 30%, found an error on their energy bill, and 28% had been overcharged by an average of £121.

Additionally, the research revealed that over 40% of people who receive paper bills noticed an error on their bill, compared with just 29% of those receiving their bills online, with younger people being particularly affected in this case – only 9% of 18-24-year-olds who receive their bills online actually check them for errors, the survey suggests.

Given these figures, it is estimated that such errors (either caused by low-standard service or intentional) bring in an estimated £650m annually for the UK’s largest energy suppliers, and possibly much more.

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