Former Npower customers receive huge bills months after switching

Energy company Npower has come under fine once again after multiple former customers have complained about receiving huge final bills months (and sometimes, even years) after switching to a different supplier, a news source has revealed.

Online price comparison and finance advice service MoneySavingExpert reported that a large number of Npower’s ex-customers have complained about receiving their last bills very late, and in numerous cases, chasing some outrageously high amounts.

One former customer contacted the service saying she’d left Npower last June and only recently received a bill chasing over £1,000, while another said he’d received a £350 bill 16 months after he’d left.

If you’re unhappy with how Npower has treated you, or if you’ve been hounded for bills you don’t believe you’re liable to pay, you should complain to Npower in the first instance. Then, you should escalate the complaint, but also be sure that you’ve got all the right data backing your claim.

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